Accessibility Statement

At Lunaavo, we believe that everyone should have the opportunity to browse, shop, and access information online with dignity, independence, and convenience.

We are committed to improving the accessibility and usability of our website, https://lunaavo.us/, for all visitors, including people with disabilities.

Whether you're exploring kitchen appliances, comparing product specifications, placing an order, or contacting customer support, our goal is to provide an inclusive shopping experience.

We recognize that accessibility is an ongoing responsibility and that websites may present barriers for some users.

We welcome feedback and are committed to reviewing accessibility concerns and identifying appropriate improvements.

Lunaavo is an online retailer offering kitchen appliances, dining essentials, and related products.

2221 Shattuck Ave.

Berkeley, CA 94704

If you encounter difficulty accessing any part of our website, please contact us using the information above.

Lunaavo aims to make its digital shopping experience accessible to people with a wide range of abilities and needs.

• Making website content easier to read and understand.
• Supporting navigation using different input methods.
• Improving compatibility with assistive technologies.
• Providing meaningful descriptions for important visual content.
• Supporting clear and understandable shopping forms.
• Making product information easier to locate.
• Improving the usability of checkout and customer support features.
• Identifying and addressing accessibility barriers when reasonably possible.

We recognize that accessibility requirements vary among individuals and technologies.

Our goal is to continually improve the usability of our services.

Lunaavo uses the Web Content Accessibility Guidelines (WCAG) as a reference for accessibility improvements.

These guidelines are developed by the World Wide Web Consortium (W3C) and provide recommendations for making digital content more accessible.

Our accessibility improvement efforts are guided by the principles of WCAG 2.2 Level AA.

These principles emphasize that digital content should be:

Perceivable

Information and interface elements should be presented in ways users can perceive.

Operable

Navigation and interactive components should be usable through accessible input methods.

Understandable

Information and website functions should be clear and predictable.

Robust

Website content should be compatible with a variety of browsers and assistive technologies.

This statement describes our accessibility goals and does not constitute a certification or guarantee that every page currently conforms to WCAG 2.2 Level AA.

We aim to incorporate accessible design practices into the development and maintenance of our website.

Areas of focus include the following.

We aim to organize navigation menus, product categories, and informational pages in a consistent and understandable way.

We aim to use readable text, meaningful headings, and clear descriptions to help visitors understand website information.

We aim to make important website functions accessible to visitors who navigate using a keyboard rather than a mouse.

We aim to provide meaningful text alternatives for images that communicate important product or website information.

We aim to maintain sufficient contrast between text and background colors to improve readability.

We aim to provide understandable labels, instructions, and error messages for shopping forms and checkout interactions.

We aim to support website use across different screen sizes and devices.

We aim to make interactive elements identifiable and understandable to users navigating with assistive technologies.

These are ongoing design and improvement objectives. Individual features may vary across pages and third-party integrations.

Visitors may use assistive technologies or browser accessibility settings to interact with our website.

• Screen readers.
• Screen magnification software.
• Keyboard-only navigation.
• Voice recognition software.
• Browser zoom features.
• Operating system accessibility tools.
• Alternative input devices.

We aim to improve compatibility with commonly used technologies.

However, the accessibility of a particular interaction may depend on the user's device, browser, assistive technology, and the website component involved.

If you experience a compatibility issue, please contact us so we can review the concern.

We recognize that accessibility is particularly important when customers are selecting products and completing purchases.

Our accessibility efforts focus on key shopping activities, including:

Helping visitors navigate categories and locate relevant products.

Making product names, specifications, descriptions, and pricing understandable.

Supporting clear interactions when adding, reviewing, or removing products.

Improving the accessibility of forms, payment selections, and order submission processes.

Helping customers locate order confirmations, shipping information, and applicable policies.

Providing accessible ways to communicate questions or report problems.

If an accessibility barrier prevents you from completing a purchase, please contact our support team.

We will review the issue and explore available ways to assist you.

Kitchen appliances and related products may include detailed specifications, technical requirements, or manufacturer documentation.

We aim to present product information in a format that customers can understand and use.

If you have difficulty accessing information about a particular product, our support team may be able to help clarify:

• Product dimensions.
• Electrical requirements.
• Product features.
• Included accessories.
• Installation considerations.
• Available warranty information.
• Product compatibility.
• Other relevant specifications.

Please provide the product name or website link when contacting us.

We will review your request and provide available information in a reasonably accessible manner.

Certain website features may involve third-party providers.

Depending on the services enabled, these may include:

• Payment processing systems.
• Shipping and tracking services.
• Customer support tools.
• Embedded media.
• Manufacturer resources.
• External product documentation.

Some third-party services may have accessibility limitations that are not directly controlled by Lunaavo.

We aim to consider accessibility when selecting and maintaining integrations.

If you encounter a barrier involving a third-party feature on our website, please let us know.

We will review the issue and, where appropriate, communicate with the relevant provider or explore available alternatives.

We recognize that some website features may not work equally well for every visitor.

Potential accessibility challenges can arise in areas such as:

• Complex navigation menus.
• Interactive product filters.
• Image galleries.
• Dynamic shopping cart updates.
• Checkout forms.
• Third-party payment interfaces.
• Embedded content.
• Product documentation.

These examples identify areas that may require accessibility review; they are not a verified list of existing defects on Lunaavo.

We encourage visitors to report any specific barriers they encounter.

Your feedback helps us understand how to improve our website.

If you experience difficulty accessing any content or functionality, please contact us.

When reporting an accessibility issue, please include any details you're comfortable sharing, such as:

1. The webpage URL where the issue occurred.

2. A description of the accessibility barrier.

3. The action you were trying to complete.

4. Your browser or device type, if relevant.

5. Any assistive technology involved, if you choose to disclose it.

6. Your preferred method of communication.

You are not required to disclose a disability or medical condition to report an accessibility issue.

Our team will review the information provided and work to identify an appropriate response.

If a website accessibility barrier prevents you from obtaining information or using a particular feature, please contact us.

Depending on the request and available resources, we may be able to assist by:

• Explaining product specifications through email.
• Providing order-related information through customer support.
• Clarifying purchasing terms and policies.
• Assisting with shipping or return inquiries.
• Providing accessible versions of available information where reasonably possible.
• Helping identify an alternative way to complete a supported task.

We aim to provide meaningful assistance without requiring customers to use an inaccessible website feature.

Any alternative method must also meet applicable privacy, payment security, and consumer protection requirements.

Accessibility is an ongoing process.

We aim to consider accessibility when:

• Adding new website pages.
• Updating product information.
• Changing navigation or design elements.
• Introducing checkout features.
• Integrating third-party services.
• Reviewing customer feedback.
• Addressing identified technical issues.

Accessibility concerns may be prioritized based on their impact, the importance of the affected feature, and the resources needed to resolve them.

We cannot guarantee that every reported issue will be resolved immediately, but we aim to review concerns responsibly.

If you contact us regarding an accessibility concern, we may collect information necessary to understand and respond to your request.

This may include your name, contact details, and information you voluntarily provide about the issue.

You do not need to provide unnecessary sensitive personal information.

Information submitted through customer support is handled according to our Privacy Policy and applicable legal requirements.

Lunaavo recognizes the importance of accessibility and applicable disability rights requirements, including relevant provisions of the Americans with Disabilities Act (ADA) and other applicable federal or state laws.

The specific legal requirements applicable to an online business depend on the circumstances and relevant legal authorities.

We aim to consider recognized accessibility practices and applicable legal obligations as part of our website operations.

Nothing in this statement is intended to restrict rights or remedies available under applicable law.

We may update this Accessibility Statement to reflect changes in:

• Website design and functionality.
• Accessibility improvements.
• Customer support procedures.
• Third-party integrations.
• Applicable accessibility requirements.
• Identified accessibility concerns.

The latest version will be published on this page with its updated revision date.

If you need help accessing our website or have suggestions for improving accessibility, please contact us.

Lunaavo

2221 Shattuck Ave.

Berkeley, CA 94704

We welcome feedback from customers and visitors about ways to improve the accessibility and usability of our website.

At Lunaavo, we believe that an inclusive shopping experience benefits everyone.

Our goal is to make it easier for visitors to explore kitchen and dining products, understand important information, complete purchases, and receive assistance.

We remain committed to improving accessibility and responding to concerns as they arise.

Lunaavo — Bringing More to Your Kitchen.