Privacy Policy

Lunaavo is an online retail store offering kitchen appliances, dining essentials, and related products.

2221 Shattuck Ave.

Berkeley, CA 94704

For questions about this Privacy Policy or how your information is handled, please contact us using the details above.

The personal information collected by Lunaavo depends on how you interact with our website and services.

When you place an order, contact us, or provide information through our website, we may collect:

• Full name.
• Email address.
• Telephone number.
• Billing address.
• Shipping address.
• Account information, if customer accounts are available.
• Information you voluntarily provide in communications.

We use this information to support transactions, communicate with customers, and respond to inquiries.

When you make a purchase, we may collect or maintain:

• Order number.
• Products purchased.
• Product quantities.
• Purchase date.
• Order value.
• Applicable taxes and shipping charges.
• Payment status.
• Shipping and delivery details.
• Order cancellation information.
• Return and refund records.

This information helps us process orders, maintain transaction records, and provide customer support.

Payments are handled through the payment services made available at checkout.

Depending on the checkout integration, payment providers may collect and process information such as payment card details, billing information, and transaction authentication data.

Lunaavo may receive transaction-related information, including payment status, payment method type, transaction references, and limited card information such as the last four digits, where supplied by the provider.

The payment information collected, stored, or accessed by Lunaavo depends on the actual payment integration.

Customers should not send complete payment card numbers, PINs, or security codes through email or live chat.

When you visit our website, certain information may be collected automatically through our hosting infrastructure, security services, and enabled website technologies.

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Pages visited.
• Referring website.
• Date and time of access.
• General location inferred from IP address.
• Website performance information.
• Security and diagnostic information.

This information may be used to operate, maintain, protect, and improve our website.

When you contact us through email, telephone, contact forms, or live chat, we may process information you provide during the interaction.

• Your contact details.
• Order information.
• Questions and support requests.
• Product concerns.
• Return or refund inquiries.
• Relevant communication history.

Communications may be retained as necessary to provide support, maintain records, resolve disputes, and meet applicable legal obligations.

If you subscribe to promotional communications or otherwise provide a valid marketing preference, we may collect your email address and relevant subscription information.

Marketing messages may include product announcements, promotions, special offers, and store updates.

We will provide legally required options to withdraw consent or unsubscribe from promotional emails.

Lunaavo may process personal information for the following purposes:

To receive, verify, process, and fulfill customer orders.

To facilitate transactions, confirm payment status, and address payment-related issues.

To coordinate shipments, provide delivery information, and resolve delivery concerns.

To answer questions, assist with purchases, and address returns, refunds, cancellations, and warranty inquiries.

To operate our website, maintain functionality, and diagnose technical problems.

To help detect suspicious activity, protect customer accounts, and prevent unauthorized transactions.

To understand how our website and services are used and improve the shopping experience.

To send promotional messages where permitted by applicable law and your communication preferences.

To maintain records and meet applicable tax, accounting, consumer protection, and other legal obligations.

We aim to use personal information only for appropriate and disclosed business purposes.

Our website may use cookies and related technologies to support website functionality, security, shopping features, and other enabled services.

Cookies are small files or identifiers that websites may store or access through your browser.

These may support functions such as:

• Shopping cart functionality.
• Checkout sessions.
• Account authentication, if available.
• Website security.
• Session management.
• Fraud prevention.

Some essential cookies may be necessary for the website to function correctly.

If analytics tools are enabled, they may help us understand website traffic, page performance, and how visitors interact with our store.

If advertising or remarketing technologies are enabled, they may collect information about website interactions to support advertising measurement or personalization.

The use of these technologies depends on the services actually configured on our website.

You can manage or restrict many cookies through your browser settings.

Where applicable law requires additional cookie choices or consent mechanisms, the relevant controls must be made available through our website.

Disabling certain cookies may affect shopping cart, checkout, or other website functionality.

For additional information, please review our Cookie Policy:

Lunaavo may disclose personal information to third parties when reasonably necessary to operate our store, provide requested services, or meet legal obligations.

Depending on the services we use, recipients may include:

To authorize, process, verify, and refund payments.

To deliver products, provide shipment tracking, and address delivery issues.

To operate and maintain our website, databases, and related infrastructure.

To manage customer inquiries and provide support services.

Where enabled, to measure website performance or support marketing activities.

Such as accountants, legal advisers, or other professionals assisting with legitimate business requirements.

Where disclosure is required by applicable law or valid legal process.

We may also disclose information in connection with a legitimate business restructuring or transaction, subject to applicable legal requirements.

The specific recipients and purposes depend on Lunaavo's actual service providers and operating arrangements.

Certain U.S. privacy laws distinguish between disclosing personal information to service providers and selling or sharing information for purposes such as cross-context behavioral advertising.

Whether Lunaavo engages in activities classified as a sale or sharing depends on the advertising, analytics, and other third-party technologies actually used on our website.

Where applicable law requires disclosures or opt-out rights for these activities, Lunaavo must provide the relevant information and mechanisms.

Customers can contact us at info@lunaavo.us to ask about applicable privacy choices.

We retain personal information for periods reasonably necessary to fulfill the purposes described in this Privacy Policy, subject to applicable legal requirements.

• Completing purchases and deliveries.
• Providing customer support.
• Managing returns and refunds.
• Maintaining transaction and accounting records.
• Complying with tax and legal obligations.
• Resolving disputes.
• Preventing fraud.
• Maintaining website security.

Different categories of information may have different retention periods.

When personal information is no longer reasonably necessary, we aim to delete, anonymize, or otherwise appropriately handle it in accordance with applicable law and our operational requirements.

Certain information may need to be retained even after a customer requests deletion, where a legal exception applies.

We recognize the importance of protecting customer information from unauthorized access, disclosure, alteration, or loss.

Lunaavo aims to use security measures appropriate to the nature of the information processed and the risks involved.

Depending on the systems and providers used, these measures may include:

• Encrypted website connections.
• Restricted access to customer information.
• Payment provider security controls.
• Authentication and account access protections.
• Website monitoring and security maintenance.
• Administrative and technical safeguards.

No website, electronic transmission, or data storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their devices, account credentials, and payment information.

If you suspect unauthorized activity involving your Lunaavo order or account, please contact us promptly.

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion of eligible information.
• Obtain a copy of certain personal information.
• Opt out of certain sales or sharing of personal information.
• Opt out of certain targeted advertising activities.
• Withdraw consent where processing depends on consent.
• Appeal certain privacy request decisions where required by law.
• Exercise applicable privacy rights without unlawful discrimination.

Not every right applies in every situation, and some requests may be subject to legal exceptions.

Please describe the privacy right you wish to exercise and provide sufficient information for us to identify the relevant records.

We may need to verify your identity or authority before processing certain requests.

We will respond within the timeframe required by applicable law.

Because Lunaavo operates through a business with a California address, California privacy requirements are particularly relevant.

California residents may have rights under applicable laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act, when those laws apply to the business and processing activity.

Depending on applicability, rights may include:

• Knowing what personal information is collected.
• Accessing certain personal information.
• Requesting correction.
• Requesting deletion.
• Opting out of qualifying sales or sharing.
• Limiting certain uses or disclosures of sensitive personal information.
• Receiving information about applicable privacy practices.

Specific statutory requirements and exceptions apply.

Where Lunaavo is subject to these requirements, it will provide the disclosures and request mechanisms required by law.

Residents of certain other U.S. states may also have privacy rights under their respective state laws.

The availability of these rights depends on the relevant law, its applicability to Lunaavo, and the circumstances of the request.

If you wish to exercise an applicable privacy right, please contact our privacy support team.

We will review requests according to the legal requirements that apply.

Customers may receive transactional communications related to their purchases, such as:

• Order confirmations.
• Payment updates.
• Shipping notifications.
• Delivery information.
• Return and refund updates.
• Customer support responses.

These communications are distinct from promotional marketing messages.

If Lunaavo sends marketing emails, customers will be able to use the legally required unsubscribe method.

You may also contact info@lunaavo.us to request changes to your marketing preferences.

Unsubscribing from promotional emails may not prevent necessary communications concerning an existing order or customer service matter.

Our website may contain links to third-party websites, including payment services, shipping carriers, manufacturer resources, and other external services.

These websites may operate under their own privacy policies and terms.

Lunaavo does not control the privacy practices of independent third-party websites.

We encourage customers to review the privacy notices of external services before providing personal information.

Lunaavo is intended for general consumers shopping for kitchen and dining products.

Our services are not directed to children under the age of 13.

We do not intend to knowingly collect personal information directly from children under 13 without any consent or other authorization required by applicable law.

If you believe a child has provided personal information to Lunaavo in circumstances that require our attention, please contact:

info@lunaavo.us

We will review the concern and take appropriate action consistent with applicable law.

Lunaavo primarily serves customers in the United States.

If you access our website from another country, information collected through the website may be processed or stored in the United States or in other locations used by our service providers.

Privacy protections and legal requirements may differ between jurisdictions.

Where applicable law requires additional safeguards for international transfers, those requirements must be addressed.

Some browsers offer Do Not Track settings or other privacy preference signals.

The handling of these signals depends on the technologies used by our website and applicable legal requirements.

Where legally required, Lunaavo must recognize qualifying opt-out preference signals, including Global Privacy Control signals.

Additional information about available choices may be provided through our Your Privacy Choices page.

Certain website, checkout, or payment services may use automated processes to identify potentially suspicious transactions or protect against fraud.

Such processing may involve transaction characteristics, technical information, and information supplied during checkout.

Payment providers may also conduct independent security and risk assessments under their own policies.

Where applicable law provides rights concerning certain automated decision-making activities, those rights will be respected.

If Lunaavo or its operating business undergoes a merger, acquisition, restructuring, asset transfer, or similar business transaction, relevant personal information may be transferred as part of that process.

Any such transfer will be handled subject to applicable legal requirements.

Where required, affected individuals will receive appropriate notice or other protections.

We may update this Privacy Policy to reflect changes in:

• Website operations.
• Information collection practices.
• Payment or shipping services.
• Third-party technologies.
• Security procedures.
• Applicable privacy laws.
• Business operations.

When updates are made, the revision date will be changed.

Where applicable law requires additional notice or consent for material changes, we will take the necessary steps.

We encourage customers to review this page periodically.

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about the handling of your information, please contact us.

Lunaavo

2221 Shattuck Ave.

Berkeley, CA 94704

For privacy-related requests, please use the subject line:

Privacy Inquiry — Lunaavo

We will review your inquiry and respond according to applicable legal requirements.

At Lunaavo, we believe customers deserve clear information about how their personal information is handled.

We aim to support a shopping experience built on transparency, responsible information practices, and accessible customer service.

Lunaavo — Bringing More to Your Kitchen.