Our Commitment

At Lunaavo, we believe that a great shopping experience goes beyond finding the right product. It's about having clear information, knowing what to expect, and feeling confident throughout the purchasing process.

Whether you're upgrading your kitchen, choosing a new coffee maker, replacing an essential appliance, or exploring specialized cooking equipment, we want to make your shopping experience as straightforward and convenient as possible.

Our commitment is built around five principles: product quality, transparent information, fair pricing, customer care, and responsible business practices.

As a U.S.-based online store operated by San Rafael Luggage Center, Inc, we aim to build lasting customer relationships through honesty, consistency, and attentive service.

We understand that kitchen appliances and cooking equipment are important purchases.

Customers rely on these products for everyday activities, from preparing breakfast and making coffee to cooking meals and maintaining their kitchens.

That's why we aim to provide clear information about the products available through Lunaavo.

• Presenting accurate product specifications and descriptions.
• Identifying product models and features clearly.
• Communicating relevant product conditions and included accessories.
• Providing available manufacturer information.
• Helping customers understand compatibility and installation requirements.
• Addressing concerns about damaged, defective, or incorrect products.

We recognize that different products have different technical requirements, performance characteristics, and warranty conditions.

We encourage customers to review the information on each product page before making a purchase.

At Lunaavo, we believe customers deserve to understand the price of their purchases before completing an order.

We aim to maintain clear product pricing and communicate applicable charges during checkout.

• Display product prices in U.S. dollars.
• Clearly identify available promotional offers.
• Disclose applicable shipping charges before purchase.
• Display applicable taxes and other required fees during checkout.
• Avoid misleading price comparisons or unsupported discount claims.
• Communicate material pricing errors appropriately.

Product prices may change based on availability, supplier pricing, promotions, and other business considerations.

Any advertised discount or special offer is subject to its stated terms.

Our promise: We aim to provide straightforward pricing information without unnecessary surprises at checkout.

Shopping for kitchen equipment should not be unnecessarily complicated.

With different product sizes, features, brands, and specifications available, choosing the right appliance can require careful consideration.

Lunaavo aims to simplify this process by organizing products into relevant categories and presenting useful information.

• Clearly organized kitchen and dining categories.
• Product descriptions that explain relevant features.
• Technical specifications where available.
• Clear product images.
• Accessible customer service information.
• Straightforward shopping cart and checkout processes.
• Easy access to shipping, returns, and other store policies.

Whether you're comparing espresso machines, browsing food preparation equipment, or selecting a larger kitchen appliance, our goal is to make finding and evaluating products easier.

We understand that delivery expectations matter, particularly when customers are purchasing essential kitchen appliances or equipment for their homes.

Our goal is to provide clear information about shipping eligibility, available delivery methods, estimated timelines, and applicable charges.

• Provide shipping information before customers complete their orders.
• Communicate estimated processing and delivery times.
• Explain any special delivery requirements for larger products.
• Provide shipment tracking information when available.
• Inform customers about material delays when appropriate.
• Assist customers with shipping-related questions.

Some products, including larger kitchen appliances, may require specialized handling or freight delivery.

Delivery availability and timelines may vary based on the product, destination, carrier, and other relevant circumstances.

Customers can find the applicable details in our Shipping & Delivery Policy.

Our promise: We aim to communicate delivery expectations clearly and assist customers when shipping concerns arise.

We believe customers should be able to understand their return and refund options before purchasing.

Our goal is to maintain a clearly written policy explaining return eligibility, request procedures, applicable fees, and refund processing.

• Explain which products qualify for returns.
• Clearly disclose applicable return conditions.
• Provide instructions for requesting a return.
• Explain how damaged, defective, or incorrect items are handled.
• Communicate any applicable return shipping or restocking charges.
• Review eligible refund requests fairly.
• Process approved refunds according to our published policy and applicable law.

Return eligibility may depend on the product, its condition, the reason for the request, and applicable legal requirements.

We encourage customers to review our Returns & Refunds Policy before placing an order.

Our promise: We aim to handle eligible return and refund requests fairly, consistently, and transparently.

We understand that customers may need assistance at different stages of their shopping experience.

Some customers have questions about product specifications before ordering. Others may need assistance with delivery, order updates, returns, or warranty information.

At Lunaavo, we want customers to know how to reach us when they need help.

Our customer service channels are available for inquiries involving:

• Product information and specifications.
• Product availability.
• Order placement and checkout questions.
• Order status and tracking.
• Shipping and delivery.
• Cancellations.
• Returns and refunds.
• Warranty and product support.
• General website assistance.

Our goal is to provide helpful, respectful communication and practical assistance.

Our promise: We aim to listen carefully, provide accurate information, and help customers understand their available options.

Kitchen and dining equipment can involve important safety, compatibility, and installation considerations.

We encourage customers to choose products based on their intended use and the manufacturer's specifications.

For appliances such as cooktops, ovens, ranges, dishwashers, and other installed equipment, customers should review relevant requirements before purchasing.

• Product dimensions.
• Electrical requirements.
• Gas or plumbing connections.
• Ventilation requirements.
• Installation clearances.
• Intended household or commercial use.
• Manufacturer instructions.
• Warranty limitations.

Some appliances may require installation by a qualified professional.

Installation services are not included unless expressly stated in the applicable product listing or purchase agreement.

Our promise: We aim to communicate important product information and encourage safe, informed purchasing decisions.

We recognize the importance of protecting customer information.

Customers may provide personal information when creating accounts, placing orders, contacting support, or using website features.

Our approach is guided by responsible information handling and applicable privacy requirements.

• Explain how personal information is collected and used.
• Limit information collection to legitimate purposes.
• Use appropriate safeguards for information under our control.
• Work with payment and technology providers according to applicable requirements.
• Provide accessible privacy information.
• Respect applicable customer privacy rights.
• Offer ways to contact us about privacy concerns.

Customers can learn more by reviewing our Privacy Policy, Cookie Policy, and Your Privacy Choices page.

Our promise: We aim to handle customer information responsibly and communicate our privacy practices transparently.

We believe online shopping should be accessible to as many people as possible.

Our goal is to improve website usability for customers with different abilities, devices, and accessibility needs.

• Clear website navigation.
• Readable content.
• Meaningful product information.
• Keyboard accessibility.
• Compatibility with assistive technologies.
• Understandable forms and checkout instructions.
• Accessible customer support options.

We recognize that website accessibility requires ongoing attention and improvement.

Customers who encounter accessibility barriers are encouraged to contact us.

Our promise: We aim to identify and address accessibility concerns and make our online shopping experience more inclusive.

Trust is earned through consistent actions, clear communication, and responsible business practices.

We believe customers should be able to identify the business operating an online store, understand its policies, and know where to seek assistance.

That's why we make our business and contact information available.

2221 Shattuck Ave.

Berkeley, CA 94704

Our business address is provided for identification and correspondence. Customers should contact support before sending returns or arranging an in-person visit.

Customer expectations, product technologies, and online shopping experiences continue to evolve.

We recognize the importance of regularly reviewing our website content, product information, customer service processes, and shopping experience.

• Making product information clearer.
• Improving website navigation.
• Expanding useful product information.
• Addressing customer feedback.
• Reviewing customer support processes.
• Maintaining accurate store policies.
• Improving accessibility and usability.
• Identifying opportunities to simplify the purchasing experience.

We value constructive customer feedback because it helps us understand where improvements may be needed.

For us, a customer relationship does not end when an order is placed.

We recognize that customers may need information and assistance after their purchase, particularly when purchasing kitchen equipment with technical specifications, installation requirements, or warranty considerations.

Our goal is to make post-purchase support information easy to access.

Customers can contact us about order concerns, delivery questions, eligible returns, and available product support options.

We encourage customers to retain their order confirmation and relevant product documentation for future reference.

Our promise: We aim to provide accessible information and support throughout the customer purchasing experience.

At Lunaavo, our priorities are straightforward:

Quality-Focused Product Information. Helping customers understand what they're purchasing.

Transparent Shopping. Communicating prices, policies, and important conditions clearly.

Convenient Online Experience. Making it easier to discover and compare kitchen and dining products.

Helpful Customer Care. Providing accessible support channels for questions and concerns.

Responsible Business Practices. Respecting applicable customer rights and maintaining clear communication.

We believe these principles are essential to creating a shopping experience customers can feel confident using.

Whether you're preparing everyday meals, exploring new recipes, or upgrading your kitchen equipment, Lunaavo aims to make shopping for kitchen and dining essentials more convenient.

Discover our collections and find products suited to your home and lifestyle.

Lunaavo — Bringing More to Your Kitchen.

Have a question or need assistance?

Lunaavo

Operated by San Rafael Luggage Center, Inc

2221 Shattuck Ave.

Berkeley, CA 94704