Order Cancellation Policy

2221 Shattuck Ave.

Berkeley, CA 94704

2. Can I Cancel My Order?

Yes. Customers may request an order cancellation by contacting Lunaavo customer support.

We recommend submitting cancellation requests as soon as possible after placing an order.

Whether an order can be canceled before shipment depends on its current processing and fulfillment status, as well as any product-specific terms disclosed before purchase.

Orders that have not yet entered an irreversible fulfillment stage are generally easier to cancel.

Important: Submitting a cancellation request does not automatically mean that the order has been canceled. Our team must review the request and confirm the outcome.

Any cancellation rights provided by applicable law remain unaffected.

To request a cancellation, please follow these steps.

Email info@lunaavo.us with the subject line:

Order Cancellation Request — #[Your Order Number]

• Your full name.
• Your order number.
• The email address used during checkout.
• The product or products you wish to cancel.
• The reason for cancellation, if you wish to share it.

Our customer support team will review the order's current status and determine whether cancellation is still possible.

If cancellation is approved, we will communicate the outcome and any applicable refund information.

If the order can no longer be canceled because it has already shipped or entered a non-reversible fulfillment stage, we will explain the available next steps.

Orders that have not yet been dispatched may be eligible for cancellation.

If your request is received before shipment, our team will review whether fulfillment can be stopped.

If cancellation is confirmed, any payment collected for the canceled items will be refunded in accordance with the applicable purchase terms and legal requirements.

If a payment was only authorized and not captured, the authorization may instead be released through the payment provider.

Please be aware that order processing can begin shortly after checkout.

We therefore recommend contacting us promptly rather than waiting until the expected shipping date.

Once an order has been handed over to the shipping carrier, cancellation may no longer be possible.

If your order has already shipped, please contact customer support to discuss the available options.

Depending on the circumstances, you may need to wait for delivery and then request a return under our Returns & Refunds Policy.

Return eligibility, shipping responsibilities, and any applicable fees will be determined by the published policy and applicable law.

Please do not refuse delivery or send merchandise back without first contacting our support team, unless otherwise instructed or permitted by applicable law.

If you need to change an order rather than cancel it, contact us as soon as possible.

• Correcting the shipping address.
• Updating contact information.
• Changing product quantities.
• Requesting a different product model.
• Removing an item from an order.
• Correcting an order placed in error.

Our team will review whether the requested modification can be made before fulfillment.

Some modifications may require cancellation of the original order and placement of a new order.

Changes cannot be guaranteed once processing or shipping has begun.

Customers should carefully review their shipping information before completing checkout.

If you notice an incorrect address, contact info@lunaavo.us immediately.

Please provide your order number and the corrected address.

We will review whether the address can be updated before shipment.

Once an order has been dispatched, address changes may depend on carrier restrictions and may not be possible.

If a shipment cannot be delivered because of incorrect or incomplete information, the resolution will depend on the circumstances, applicable shipping terms, and legal requirements.

Certain kitchen appliances may require specialized handling, freight shipping, or additional fulfillment coordination.

• Ovens and ranges.
• Cooktops.
• Dishwashers.
• Large kitchen equipment.
• Other oversized or freight-shipped products.

Cancellation options for these products may depend on whether the order has been prepared, assigned to a carrier, or dispatched.

If your order involves a large appliance, contact customer support promptly.

Our team will explain whether cancellation is possible and whether any previously disclosed, legally permitted charges apply.

Any product-specific cancellation restrictions must be communicated in accordance with applicable law.

Any cancellation fee or other charge must be consistent with the terms disclosed to the customer before purchase and applicable law.

If a fee is relevant to a particular order, our team will explain its basis before proceeding.

Lunaavo will not impose undisclosed cancellation charges or fees prohibited by law.

Where a customer is legally entitled to cancel an order and receive a full refund, no inconsistent cancellation fee will be applied.

When an order is successfully canceled and a refund is due, the refund will generally be issued to the original payment method.

The applicable refund amount will depend on the cancellation circumstances, the original purchase terms, and legal requirements.

Once a refund is initiated, the time required for the funds to appear may vary depending on the payment provider and financial institution.

Where applicable law establishes a refund deadline, that deadline takes precedence.

Customers will be informed when the cancellation and any applicable refund have been processed.

If you have questions about a pending refund, please contact info@lunaavo.us with your order number.

In certain circumstances, Lunaavo may need to cancel an order.

• A product becoming unavailable.
• An inability to fulfill the order.
• Payment authorization failure.
• Unresolved payment verification issues.
• A material pricing or listing error.
• Shipping restrictions.
• Suspected unauthorized transactions.
• Other circumstances preventing lawful fulfillment.

If we cancel an order after payment has been collected, we will communicate the cancellation and issue the appropriate refund.

We will not retain payment for products we are unable to supply when a refund is required.

Although we aim to maintain accurate product availability information, inventory may change.

If an ordered product becomes unavailable, we will review the available fulfillment options.

Depending on the circumstances, we may offer the customer an opportunity to accept a revised shipment arrangement or cancel the affected order.

Any substitution must be agreed upon by the customer where required.

If the order is canceled because the product cannot be supplied, the applicable refund will be issued.

We aim to communicate shipping expectations clearly.

If an order cannot be shipped within the promised timeframe, we will provide the notices and cancellation or refund options required by applicable law.

Under applicable U.S. federal requirements, customers may be entitled to cancel and receive a refund when a seller cannot meet the promised shipment timeframe.

Where no shipment timeframe was stated, the general federal 30-day shipping rule may apply.

We will not require customers to accept an indefinite shipping delay contrary to their legal rights.

For additional information, please review our Shipping & Delivery Policy.

If you accidentally place the same order more than once, contact us immediately.

Please provide the relevant order numbers and explain which order you wish to cancel.

We will review their fulfillment status and attempt to stop the unintended order where possible.

If an order has already shipped, the applicable return procedures may apply.

Orders placed using promotional discounts or coupon codes are subject to the terms of the applicable offer.

If a promotional order is canceled, the refund will generally reflect the amount actually paid for the canceled products, subject to applicable legal requirements.

Discount codes may not be reusable after cancellation unless the promotion's terms allow it.

If you have questions about a promotional purchase, contact our support team.

If your order contains multiple items, you may request cancellation of one or more items without necessarily canceling the entire order.

Partial cancellation availability depends on the fulfillment status of the affected products.

If a partial cancellation is approved, we will communicate the resulting order changes and applicable refund.

Any adjustment to shipping charges, taxes, or promotional eligibility will follow the original purchase terms and applicable law.

When an order is placed, your payment provider may authorize or process the transaction.

If an order is canceled before payment capture, the authorization may be released rather than refunded as a completed charge.

Your bank or card issuer determines how long a released authorization remains visible as pending.

If payment has already been captured, any refund due will be processed through the applicable payment method.

For payment-related concerns, contact Lunaavo customer support or your payment provider.

Customers may submit cancellation requests by email or through available website support channels outside regular business hours.

Requests requiring manual review may be handled during regular business hours.

Submitting a message outside business hours does not guarantee that an order's fulfillment process will be stopped before it is reviewed.

For this reason, we encourage customers to contact us as soon as a cancellation is needed.

Nothing in this policy excludes or limits consumer rights that cannot be waived under applicable federal or state law.

Customers retain any applicable rights relating to:

• Unfulfilled orders.
• Delayed shipments.
• Incorrect or defective products.
• Unauthorized charges.
• Refunds required by law.
• Lawful payment disputes or chargebacks.

If you believe an order or cancellation has been handled incorrectly, please contact our support team.

You may also exercise any rights available through your bank, payment provider, or relevant consumer protection authority.

If you need to cancel or modify an order, please contact us using the information below.

Lunaavo

Operated by San Rafael Luggage Center, Inc

2221 Shattuck Ave.

Berkeley, CA 94704

Important: Our listed business address is not automatically an authorized product return location. Contact support before mailing any merchandise.

Lunaavo may update this Order Cancellation Policy to reflect changes in business operations, fulfillment procedures, or applicable legal requirements.

The most recent version will be published on our website with an updated revision date.

Changes will not retroactively remove rights established under applicable law or the terms governing an existing purchase.

We understand that circumstances can change after placing an order.

Our goal is to provide clear cancellation information, explain your available options, and help resolve order-related concerns.

If you need assistance, please contact our customer support team.

Lunaavo — Bringing More to Your Kitchen.