Warranty & Product Support

At Lunaavo, we understand that kitchen appliances and cooking equipment are important investments in your home.

Whether you've purchased an espresso machine, food processor, countertop oven, dishwasher, or another kitchen essential, having access to accurate product information and dependable support matters.

Our goal is to help customers understand the warranty coverage available for their products, identify appropriate troubleshooting resources, and navigate product-related concerns.

This page explains how product warranties work, how to request assistance, and what to do if your purchase develops a problem.

Need assistance? Contact us at info@lunaavo.us.

We believe that customer care should extend beyond the checkout process.

Lunaavo aims to provide clear information and accessible assistance when customers have questions about their purchased products.

• Helping customers locate available warranty information.
• Assisting with questions about product specifications.
• Providing guidance on applicable manufacturer support procedures.
• Reviewing concerns about damaged, defective, or incorrect products.
• Helping customers understand available return or replacement options.
• Providing information about compatible accessories where available.
• Communicating relevant product support procedures clearly.

Warranty coverage and available remedies depend on the product, its applicable warranty terms, the circumstances of the issue, and relevant consumer protection laws.

Warranty coverage varies depending on the product, manufacturer, and any warranty expressly provided with the purchase.

Some products may include a manufacturer's limited warranty, while others may have different coverage terms or no separate written warranty.

Lunaavo does not provide a universal warranty period covering every product unless expressly stated.

Before purchasing, customers should review the warranty information available on the product listing or in the applicable manufacturer's documentation.

• Warranty provider.
• Coverage duration.
• Eligible defects or malfunctions.
• Parts and labor coverage.
• Repair or replacement procedures.
• Registration requirements, if applicable.
• Exclusions and limitations.
• Instructions for submitting a claim.

Where warranty information is unclear, customers may contact Lunaavo for assistance.

Certain kitchen appliances may be accompanied by a warranty provided by their manufacturer.

Manufacturer warranties are governed by the specific terms issued by the applicable warranty provider.

Depending on those terms, available remedies may include repair, replacement, replacement parts, or another specified resolution.

1. Locate your product's brand and model number.

2. Review the warranty documentation supplied with the product.

3. Check the manufacturer's official support resources.

4. Retain your Lunaavo order confirmation as proof of purchase.

5. Contact Lunaavo if you need help identifying the relevant support information.

Manufacturer warranty availability and eligibility should not be assumed solely because a product is sold on our website.

If a manufacturer warranty applies, its terms determine the coverage it provides, subject to applicable law.

4. What May Be Covered Under a Warranty?

Depending on the applicable warranty, coverage may include certain manufacturing defects, defective components, or malfunctions occurring under normal intended use.

Examples of issues that may qualify under some warranties include:

• Manufacturing defects.
• Faulty electrical components.
• Defective mechanical parts.
• Product malfunctions caused by covered defects.
• Certain failures occurring during the stated warranty period.

These examples are illustrative and do not establish coverage for every Lunaavo product.

The actual warranty document determines the specific coverage and exclusions.

5. What May Not Be Covered?

Warranty exclusions vary by manufacturer and product.

Depending on the applicable terms, exclusions may involve:

• Accidental or cosmetic damage.
• Misuse or improper operation.
• Unauthorized modifications.
• Improper installation.
• Damage caused by incompatible electrical connections.
• Normal wear and tear.
• Failure to follow manufacturer maintenance instructions.
• Damage caused by unsuitable cleaning methods.
• Commercial use of products intended for household use.
• Damage from external events, where excluded.

A particular exclusion applies only when supported by the relevant warranty terms and applicable law.

Important: Warranty exclusions do not automatically eliminate any separate rights customers may have regarding defective, misdescribed, or incorrectly supplied products.

If you believe your product has developed a defect or malfunction, follow the steps below.

• Lunaavo order number.
• Product name.
• Brand and model number.
• Purchase date.
• Description of the problem.
• Photographs or videos, if relevant and safe to obtain.
• Available warranty documentation.

Warranty Support Request — Order #[Your Order Number]

Explain the issue and include the relevant product information.

Our team will review the information provided and identify the appropriate next steps.

Depending on the product and issue, this may involve checking available warranty documentation, reviewing an order-related concern, or identifying the relevant manufacturer support channel.

If a warranty applies, the warranty provider may require additional information, product inspection, or another step described in its terms.

We will explain any support information available to us.

The available resolution depends on the applicable warranty, the product's condition, the nature of the issue, and any consumer rights established by law.

A repair, replacement, refund, or other remedy is not guaranteed unless required by the applicable terms or law.

Before requesting a warranty claim, customers may find it helpful to review the product's operating instructions and manufacturer's troubleshooting resources.

Some issues can be related to product settings, installation requirements, maintenance, or incorrect operation.

Confirm that the appliance is connected according to the manufacturer's instructions and that the power supply is suitable.

Review the product manual to confirm that the appliance is being used as intended.

Check the relevant controls, settings, and operating modes.

Review any cleaning or maintenance instructions provided by the manufacturer.

If the product displays an error code, consult the manufacturer's official documentation.

If an appliance shows signs of overheating, smoke, exposed wiring, gas leakage, water-related electrical hazards, or other potentially dangerous conditions, stop using it immediately.

Do not attempt unsafe repairs or bypass safety mechanisms.

For equipment involving electrical wiring, gas connections, plumbing, or other specialized systems, seek assistance from an appropriately qualified professional.

If your product arrives damaged, defective, or not as described, please contact us promptly.

• Your order number.
• The affected product's name and model.
• A description of the problem.
• Photographs of the product and packaging, where practical.
• Relevant delivery information.

Our team will review the issue and explain the applicable options under our Returns & Refunds Policy and relevant law.

For large appliances delivered by freight, document any visible damage on the carrier's delivery paperwork when possible.

Please retain the original packaging until you receive further instructions, where reasonably practical.

Do not operate an appliance that appears unsafe or seriously damaged.

If a product requires repair or replacement, the available options depend on the applicable warranty and circumstances.

• Manufacturer troubleshooting.
• Inspection or technical assessment.
• Replacement parts.
• Authorized repair arrangements.
• Product replacement.
• Another remedy required by applicable law.

Some warranty providers may require customers to contact an authorized service center.

Customers should review the applicable warranty terms before arranging independent repairs, particularly where those repairs could affect a specific warranty claim.

Lunaavo does not guarantee on-site repair services, technician visits, or free replacement parts unless expressly included in the relevant purchase or warranty terms.

Some kitchen appliances may require replacement components or compatible accessories during their useful life.

Availability depends on the product, manufacturer, and current supply options.

If you're looking for a replacement part, please provide:

• Product brand.
• Model number.
• Part name or description.
• Original order number, if available.
• Photographs, where helpful.

Our support team can assist with identifying available product information or directing you to relevant manufacturer resources.

Compatibility should be verified before purchasing or installing replacement components.

Certain kitchen appliances require specific installation procedures.

• Built-in ovens.
• Cooktops and ranges.
• Dishwashers.
• Range hoods.
• Garbage disposals.
• Other appliances requiring electrical, plumbing, or gas connections.

Customers should carefully review the manufacturer's installation instructions before purchasing and installing equipment.

Some products may require installation by a qualified professional.

Unless expressly included in the product listing or purchase agreement, Lunaavo does not provide installation, assembly, removal of existing equipment, or on-site technical services.

Improper installation may create safety hazards and may affect warranty coverage where permitted by the applicable terms and law.

If you're unsure about installation requirements, contact us before purchasing.

Some manufacturers may offer product registration services.

Registration requirements and their effect on warranty coverage depend on the manufacturer's terms and applicable law.

Customers should review any registration instructions included with their product.

• Order confirmation.
• Proof of purchase.
• Product model number.
• Serial number.
• Warranty documentation.
• Relevant support correspondence.

These records may be useful if assistance is needed later.

If a Lunaavo product was purchased as a gift, warranty support may depend on the relevant warranty provider's eligibility rules.

Some warranties may be transferable, while others may have limitations.

If you're seeking assistance for a gifted product, please provide the original order information where available.

Our team can help identify the applicable support procedure.

Some kitchen equipment is designed primarily for residential use, while other products may be suitable for commercial applications.

Warranty terms may differ depending on the product's intended use.

Customers purchasing equipment for restaurants, catering businesses, commercial kitchens, or other professional environments should verify that the product is suitable for their intended application.

Do not assume that a household appliance carries commercial-use warranty coverage.

For questions about product suitability, contact our team before ordering.

If a product develops a problem after its applicable written warranty expires, customers may still contact Lunaavo for available product support information.

Depending on the product, possible options may include:

• Manufacturer technical support.
• Paid repair services offered by the manufacturer or another provider.
• Replacement components.
• Product troubleshooting resources.
• Other remedies available under applicable law.

The expiration of a written warranty does not necessarily eliminate rights that may exist independently under applicable law.

Warranty claims and standard product returns are not necessarily the same process.

These generally concern requests to return a product under our published return conditions, including eligible change-of-mind returns and other return situations.

These generally concern defects or malfunctions covered by an applicable written warranty.

A product may have separate return rights, warranty coverage, or other legal remedies.

Customers should review the relevant policies and contact support when unsure which procedure applies.

If a product needs to be shipped for inspection, repair, or replacement, customers should follow the instructions provided by the appropriate warranty provider or Lunaavo support team.

Shipping responsibilities and any applicable charges depend on the relevant warranty terms, the circumstances of the claim, and applicable law.

For oversized appliances, specialized transportation may be necessary.

Do not send products to Lunaavo's Berkeley business address without receiving explicit return or service instructions.

Lunaavo respects applicable federal and state consumer protection requirements.

Written warranty coverage may be governed by relevant laws, including the federal Magnuson-Moss Warranty Act where applicable.

Customers may also have rights under applicable state laws, including rights relating to implied warranties, defective merchandise, and products that do not match their descriptions.

Nothing on this page is intended to exclude or restrict consumer rights that cannot lawfully be waived.

Where a warranty provision or store policy conflicts with mandatory applicable law, the law will control.

If you need help with a product, warranty question, or technical concern, you can contact us through our published support channels.

info@lunaavo.us

Include your order number and product details when available.

+1 (510) 345-2632

Available 24/7

You can use our website's live chat to submit product questions or support inquiries.

Some issues may require additional investigation or follow-up during regular business hours.

2221 Shattuck Ave.

Berkeley, CA 94704

Our listed business address is provided for business identification and correspondence. It is not automatically an authorized product return, repair, or service location.

Lunaavo may update this Warranty & Product Support page to reflect changes in support procedures, product information, or applicable legal requirements.

The latest version will be published on our website with its revision date.

Updates will not retroactively remove warranty rights or other legal protections applicable to purchases already made.

We're Here to Help You Get the Most From Your Purchase

At Lunaavo, we want customers to have access to the information they need before and after purchasing kitchen and dining products.

From understanding product specifications to identifying warranty coverage and requesting assistance, our team is here to help you navigate the available support options.

Need Product or Warranty Assistance?

Lunaavo — Bringing More to Your Kitchen.